^{Information Technology Services}

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ITS Service Listings

ACD Agent

Call center agent. Automatic Call Distribution (ACD) Agent or Supervisor extension. Cannot be a shared line.

ACD Pilot

Incoming call will be routed to assigned group phone numbers. Cannot be on physical device.

Active Directory Certificate Services (AD CS)

Identity and Access Control security technology that provides customizable services for creating and managing public key certificates used in software security systems that employ public key technologies.

Active Directory Domain Name Service (DNS)

Provides DNS services to the ad.wsu.edu domain, including dynamic registration of domain joined systems for A and AAAA records.

Active Directory Domain Services (AD DS)

Stores directory data and manages communication between users and domains, including logon processes, authentication, computers, system management, and directory searches. This service includes the following sub-services: LDAP, Authentication and Authorization, DFS, DFS-R, Group Policy, NTP, Computer Domain Join, AD Integrated BitLocker, LAPS.

Active Directory Federation Services (AD FS)

This service is used for single sign on of ADFS federated application. It will return claims to the federated application which can be used for identity or authorization.

AD FS Identity and Access Management

Needed to implement Single SignOn (SSO) authentication with your web application. Can also be used for passing identity/authorization claims to your web application.

Administrative Information Systems (AIS)

WSU's primary business management software. Account creation, modification & deletion via BPPM forms (85.37.5 & 85.33.14) requires approval by signature authority and/or data guardians respectively. Route forms per BPPM once completed.

Adobe Acrobat

Document viewing and creation software.

AMOS

Analog Phone Service

Analog line for Fax/Alarms/Etc.

ArcGIS

Provides contextual tools for mapping and spatial reasoning so you can explore data and share location-based insights.

Authcode

Long distance access code for WSU restricted phones

Business Objects

Financial data warehouse offering reporting, query and analysis, and enterprise information management.

Cable (Jack) Termination

Installation of a wall jack that provides the final required hardware access to set up ethernet and/or phone services within a room.

Cancel Phone / Directory Services

Department request to cancel all assigned services for specific phone/directory.

Central Log Monitoring, Aggregation, Analytics

Central logging is a service that allows for searching, monitoring, and analytics of machine-generated logs via a web interface and can generate graphs, reports, alerts, dashboards, and visualizations.

Change Assigned Budget

Department request to update billing information for specific services.

Consulting

ITS customized solution support to assess and select technology solutions, including those in the cloud.

Cougar Manager

Student time-tracking payroll support web-based application.

Data Connection (Non-Standard)

Data connection offered to external or self-supporting units.

Desktop Support

Services provided at hourly rate including personal computing, laptop, tablet, peripheral consulting, installation and troubleshooting.

Directory Name/ Caller ID Change

Department request to update directory information for specific phone (re-assign).

DNS Request

Domain Name service request.

Dot Net (.Net)

.Net web services for various WSU identity management needs.

ESRI ArcGIS County Extension Software

County Extension

ESRI ArcGIS Departmental License

Ethernet Connection

Configuration: activation, modification, or deactivation of ethernet services.

Everett Auth Codes

Long Distance Access for WSU Everett Restricted Phones

Exchange

Exchange is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications. WSU will transition exchange users to Office 365 during summer 2017.

Extension Site Phone Number

Phone numbers for WSU extension sites that use Pullman as a phone switch site.

Fiber Leasing

Fiber Splicing

Fiber splicing and fiber termination including testing and certification of the fiber.

Fiber Termination/Patching

Firewall Request

Request to modify existing Firewall rules regarding perimeter access.

Firewall Services

New network establishment for SLA customers or VSYS customers.

Horizontal Copper Lease

Hunt Pilot

Incoming call will be routed to assigned group phone numbers. Cannot be on physical device.

IBM SPSS Software

SPSS statistics is an integrated family of products that helps to address the entire analytical process from planning and data collection to analysis, reporting and deployment.

Incident Response

Incident Response Plan is a service that allows the ITS Security Operations team members to identify, respond to and report a data security concern.

Innovate E-Commerce Server License

IP Address Request

New static IP address or change to static IP address.

Kamiak/HPC

The Kamiak cluster consists of a collection of cutting edge computers, or nodes, all connected by a high speed local network.

Layer 2 (10G) Connection

10 Gig Connection between ITS equipment and customer equipment.

Layer 2 (1G) Connection

1 Gig Connection between ITS equipment and customer equipment.

Linux System Management

Log Source Onboarding

This service is used to add logs to Central Log Monitoring.

Mailman Lists

Distribution listserv's enabling group communication through email.

Managed Server Support

Microsoft Departmental Software

Access to Microsoft Share.

Middleware

Collection of openware products from Internet2 providing Identity and Access Management services.

Minitab

Minitab 2018-2019

myWSU

Student information system designed to provide business functions and processes for Students, Faculty, and Staff.

Network ID Creation

The process for creating a User ID (NID). This could be for a student, affiliate, employee or Friend ID (FID). Third Party Access (TPA) for Parents/ Guardians uses the FID creation process.

OBIEE (Oracle Business Intelligence Enterprise Edition)

Student data warehouse offering reporting, query and analysis, and enterprise information management.

Office 365 Exchange Online

Exchange Online is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications.

Office 365 Office Online

Office Online is a service that allows you to edit Word, Excel, and PowerPoint documents and use OneNote online via a web browser. This includes collaborate editing using real-time co-authoring.

Office 365 OneDrive for Business

OneDrive for Business is a cloud service for all active students, faculty and staff associated with their WSU Network ID, where you can store, share, and sync your files. You can update and share your files from any device with OneDrive for Business.

Office 365 PowerBI

Power BI for Office 365 is a business intelligence (BI) tool used to gain insights and visualizations from data.

Office 365 ProPlus

Office 365 ProPlus is the suite of Microsoft Office products that can be installed on up to five PCs or Macs, five tablets, and five phones per user. The software available includes: Word, Excel, Outlook, PowerPoint, OneNote, Skype for Business (plus Publisher and Access for Windows PC systems).

Online Billing Statements

Billing data for central ITS-provided services to WSU community users.

Passive Optical (GPON)

Passive Optical (PON) Change

Passive Optical (GPON) Change

Passive Optical (PON) Change

Passive Optical (PON)

Fiber optic network technology providing multiple-enduser access to WSU network resources. Move/Add/Change configuration on ONT.

Password Reset

Site to allow users to manage the security of their network ID.

Phone Connection (Non-Standard)

Phone connection offered to external or self-supporting units.

Phone Instruments

New phone equipment purchase.

Phone Tree

Automated menu driven calling system.

Project Online Professional

Project Professional

ProofPoint

ProofPoint is an email protection service to protect against spam, malware, and other by controlling, filtering, and providing insight and visibility into email communication threats.

ReachMe Anywhere

Set up WSU phone to ring to a private phone number

Sans Fonts

WSU brand-standard fonts.

Second Number

Alternate number to your primary line.

Security Engineering & Architecture Consulting

Custom services built upon request.

Self-Service Email Forwarding

Self-service and CougTech customization options for Email forwarding service.

Server Backup

Server Hosting

Service Level Agreements

Agreements to provide service, consulting, and potential ongoing support for agreed upon services between central WSU ITS and other WSU units/departments.

Sharepoint

SharePoint is a web platform that can be used to store, organize, share, and access information from any device.

SharePoint Departmental Business Forms

ITS SharePoint Business Departmental Forms is an application that allows departments to manage purchase requests, employee leave and overtime forms, travel forms, departmental equipment, and a master calendar.

Sharepoint Forms

Request the ITS Business Forms service

SharePoint Hosting Services

SharePoint Hosting is a web platform that can be used to store, organize, share, and access information from any device.

Shiboleth Identity and Access Management

Needed to implement Single SignOn (SSO) authentication with your web application. Can also be used for passing identity/authorization claims to your web application

Single In-Box

Voicemail is sent to WSU email account as an audio file within an email.

Skype for Business

Skype for Business lets you connect with anyone, anywhere, on any device using instant messaging and voice and video conferencing allowing for collaboration and communication across multiple locations. Information and Create a PIN for a Skype for Business users provided in linked page.

Splunk Access Request

Request access to the Splunk service.

SPSS Statistical Software

SPSS statistics is an integrated family of products that helps to address the entire analytical process from planning and data collection to analysis, reporting and deployment

SSL Certificates

This SSL certificate service allows subscribed customers to request and obtain SSL certificates of three different types.

Student Laptop Rental

CougTech provides a weekly, monthly, and semester laptop rental service.

Toll Free

Toll free number service for departments to allow general public phone access

Vendor Contract Review

Compliance and risk review for technology contracts and services.

Virtual Number

Virtual Number Only. No physical device. Direct to announcement or voicemail.

Virtual Private Network (SSL VPN)

Virtual Private Network service provides remote authenticated and encrypted access to resources such as the administration of departmental servers, administrative systems and applications, and/or systems that house sensitive information.

Virtual Server Hosting

Visio Office

Visio Premium

WSU Everett Phone Number

WSU Everett Phone Numbers

WSU NON PULLMAN PHONE NUMBER

WSU Everett Phone Numbers

WSU Phone Number

WSU issued phone number assigned to state wide office's VOIP phones.

WSU Wireless (SSID)

Access to WSU wireless network (available across multiple campuses).