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ACD Agent
Call center agent. Automatic Call Distribution (ACD) Agent or Supervisor extension. Cannot be a shared line.
ACD Pilot
Incoming call will be routed to assigned group phone numbers. Cannot be on physical device.
Active Directory Certificate Services (AD CS)
Identity and Access Control security technology that provides customizable services for creating and managing public key certificates used in software security systems that employ public key technologies.
Active Directory Domain Name Service (DNS)
Provides DNS services to the ad.wsu.edu domain, including dynamic registration of domain joined systems for A and AAAA records.
Active Directory Domain Services (AD DS)
Stores directory data and manages communication between users and domains, including logon processes, authentication, computers, system management, and directory searches. This service includes the following sub-services: LDAP, Authentication and Authorization, DFS, DFS-R, Group Policy, NTP, Computer Domain Join, AD Integrated BitLocker, LAPS.
Active Directory Federation Services (AD FS)
This service is used for single sign on of ADFS federated application. It will return claims to the federated application which can be used for identity or authorization.
AD FS Identity and Access Management
Needed to implement Single SignOn (SSO) authentication with your web application. Can also be used for passing identity/authorization claims to your web application.
Administrative Information Systems (AIS)
WSU's primary business management software. Account creation, modification & deletion via BPPM forms (85.37.5 & 85.33.14) requires approval by signature authority and/or data guardians respectively. Route forms per BPPM once completed.
Adobe Acrobat
Document viewing and creation software.
AMOS
AMOS
Analog Phone Service
Analog line for Fax/Alarms/Etc.
ArcGIS
Provides contextual tools for mapping and spatial reasoning so you can explore data and share location-based insights.
Authcode
Long distance access code for WSU restricted phones
Business Objects
Financial data warehouse offering reporting, query and analysis, and enterprise information management.
Cable (Jack) Termination
Installation of a wall jack that provides the final required hardware access to set up ethernet and/or phone services within a room.
Cancel Phone / Directory Services
Department request to cancel all assigned services for specific phone/directory.
Central Log Monitoring, Aggregation, Analytics
Central logging is a service that allows for searching, monitoring, and analytics of machine-generated logs via a web interface and can generate graphs, reports, alerts, dashboards, and visualizations.
Change Assigned Budget
Department request to update billing information for specific services.
Consulting
ITS customized solution support to assess and select technology solutions, including those in the cloud.
Cougar Manager
Student time-tracking payroll support web-based application.
Data Connection (Non-Standard)
Data connection offered to external or self-supporting units.
Desktop Support
Services provided at hourly rate including personal computing, laptop, tablet, peripheral consulting, installation and troubleshooting.
Directory Name/ Caller ID Change
Department request to update directory information for specific phone (re-assign).
DNS Request
Domain Name service request.
Dot Net (.Net)
.Net web services for various WSU identity management needs.
ESRI ArcGIS County Extension Software
County Extension
ESRI ArcGIS Departmental License
ESRI ArcGIS Departmental License
Ethernet Connection
Configuration: activation, modification, or deactivation of ethernet services.
Everett Auth Codes
Long Distance Access for WSU Everett Restricted Phones
Exchange
Exchange is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications. WSU will transition exchange users to Office 365 during summer 2017.
Extension Site Phone Number
Phone numbers for WSU extension sites that use Pullman as a phone switch site.
Fiber Leasing
Fiber Leasing
Fiber Splicing
Fiber splicing and fiber termination including testing and certification of the fiber.
Fiber Termination/Patching
Fiber Termination/Patching
Firewall Request
Request to modify existing Firewall rules regarding perimeter access.
Firewall Services
New network establishment for SLA customers or VSYS customers.
Horizontal Copper Lease
Horizontal Copper Lease
Hunt Pilot
Incoming call will be routed to assigned group phone numbers. Cannot be on physical device.
IBM SPSS Software
SPSS statistics is an integrated family of products that helps to address the entire analytical process from planning and data collection to analysis, reporting and deployment.
Incident Response
Incident Response Plan is a service that allows the ITS Security Operations team members to identify, respond to and report a data security concern.
Innovate E-Commerce Server License
IP Address Request
New static IP address or change to static IP address.
Kamiak/HPC
The Kamiak cluster consists of a collection of cutting edge computers, or nodes, all connected by a high speed local network.
Layer 2 (10G) Connection
10 Gig Connection between ITS equipment and customer equipment.
Layer 2 (1G) Connection
1 Gig Connection between ITS equipment and customer equipment.
Linux System Management
Log Source Onboarding
This service is used to add logs to Central Log Monitoring.
Mailman Lists
Distribution listserv's enabling group communication through email.
Managed Server Support
Microsoft Departmental Software
Access to Microsoft Share.
Middleware
Collection of openware products from Internet2 providing Identity and Access Management services.
Minitab
Minitab
Minitab 2018-2019
myWSU
Student information system designed to provide business functions and processes for Students, Faculty, and Staff.
Network ID Creation
The process for creating a User ID (NID). This could be for a student, affiliate, employee or Friend ID (FID). Third Party Access (TPA) for Parents/ Guardians uses the FID creation process.
OBIEE (Oracle Business Intelligence Enterprise Edition)
Student data warehouse offering reporting, query and analysis, and enterprise information management.
Office 365 Exchange Online
Exchange Online is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications.
Office 365 Office Online
Office Online is a service that allows you to edit Word, Excel, and PowerPoint documents and use OneNote online via a web browser. This includes collaborate editing using real-time co-authoring.
Office 365 OneDrive for Business
OneDrive for Business is a cloud service for all active students, faculty and staff associated with their WSU Network ID, where you can store, share, and sync your files. You can update and share your files from any device with OneDrive for Business.
Office 365 PowerBI
Power BI for Office 365 is a business intelligence (BI) tool used to gain insights and visualizations from data.
Office 365 ProPlus
Office 365 ProPlus is the suite of Microsoft Office products that can be installed on up to five PCs or Macs, five tablets, and five phones per user. The software available includes: Word, Excel, Outlook, PowerPoint, OneNote, Skype for Business (plus Publisher and Access for Windows PC systems).
Online Billing Statements
Billing data for central ITS-provided services to WSU community users.
Passive Optical (GPON)
Passive Optical (PON) Change
Passive Optical (GPON) Change
Passive Optical (PON) Change
Passive Optical (PON)
Fiber optic network technology providing multiple-enduser access to WSU network resources. Move/Add/Change configuration on ONT.
Password Reset
Site to allow users to manage the security of their network ID.
Phone Connection (Non-Standard)
Phone connection offered to external or self-supporting units.
Phone Instruments
New phone equipment purchase.
Phone Tree
Automated menu driven calling system.
Project Online Professional
Project Professional
ProofPoint
ProofPoint is an email protection service to protect against spam, malware, and other by controlling, filtering, and providing insight and visibility into email communication threats.
ReachMe Anywhere
Set up WSU phone to ring to a private phone number
Sans Fonts
WSU brand-standard fonts.
Second Number
Alternate number to your primary line.
Security Engineering & Architecture Consulting
Custom services built upon request.
Self-Service Email Forwarding
Self-service and CougTech customization options for Email forwarding service.
Server Backup
Server Backup
Server Hosting
Service Level Agreements
Agreements to provide service, consulting, and potential ongoing support for agreed upon services between central WSU ITS and other WSU units/departments.
Sharepoint
SharePoint is a web platform that can be used to store, organize, share, and access information from any device.
SharePoint Departmental Business Forms
ITS SharePoint Business Departmental Forms is an application that allows departments to manage purchase requests, employee leave and overtime forms, travel forms, departmental equipment, and a master calendar.
Sharepoint Forms
Request the ITS Business Forms service
SharePoint Hosting Services
SharePoint Hosting is a web platform that can be used to store, organize, share, and access information from any device.
Shiboleth Identity and Access Management
Needed to implement Single SignOn (SSO) authentication with your web application. Can also be used for passing identity/authorization claims to your web application
Single In-Box
Voicemail is sent to WSU email account as an audio file within an email.
Skype for Business
Skype for Business lets you connect with anyone, anywhere, on any device using instant messaging and voice and video conferencing allowing for collaboration and communication across multiple locations. Information and Create a PIN for a Skype for Business users provided in linked page.
Splunk Access Request
Request access to the Splunk service.
SPSS Statistical Software
SPSS statistics is an integrated family of products that helps to address the entire analytical process from planning and data collection to analysis, reporting and deployment
SSL Certificates
This SSL certificate service allows subscribed customers to request and obtain SSL certificates of three different types.
Student Laptop Rental
CougTech provides a weekly, monthly, and semester laptop rental service.
Toll Free
Toll free number service for departments to allow general public phone access
Vendor Contract Review
Compliance and risk review for technology contracts and services.
Virtual Number
Virtual Number Only. No physical device. Direct to announcement or voicemail.
Virtual Private Network (SSL VPN)
Virtual Private Network service provides remote authenticated and encrypted access to resources such as the administration of departmental servers, administrative systems and applications, and/or systems that house sensitive information.
Virtual Server Hosting
Visio Office
Visio Premium
Voicemail (Associated with physical equipment: not message only service)
Build/modify/delete the messaging function of WSU phone system. Billable only if the voicemail box was not requested on initial phone setup.
Voicemail (Message-Only Service)
Build/modify/delete messaging function. Does not require or include physical equipment set up.
VoIP Phone Feature Changes, Additions, or Custom Options
VoIP Phone feature changes, additions, or custom options requested after initial purchase. Standard features offered with initial phone purchase include single inbox messaging, reach me anywhere, restricting/unrestricting long distance access, etc.
Vulnerability Scanning
This service provides for the identification of vulnerabilities via vulnerability scanning, patch releases, configuration review, and compliance.
Wireless Guest Account (SSID)
Can be requested at CUB Info Desk or Visitors Center.
Wireless Site Survey
Perform site survey to determine wireless coverage in a specific location.
Wireless Support & Engineering
Wireless engineering and planning.
WSU Everett Phone Number
WSU Everett Phone Numbers
WSU NON PULLMAN PHONE NUMBER
WSU Everett Phone Numbers
WSU Phone Number
WSU issued phone number assigned to state wide office's VOIP phones.
WSU Wireless (SSID)
Access to WSU wireless network (available across multiple campuses).
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