Information Technology Services

ITS Service Listings

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SLA

Administrative and Business

Name of Service
Description
Request Method
ConsultingITS customized solution support to assess and select technology solutions, including those in the cloud.https://its.wsu.edu/contact
SLACougar ManagerStudent time-tracking payroll support web-based application.https://its.wsu.edu/service-level-agreements
myWSUStudent information system designed to provide business functions and processes for Students, Faculty, and Staff.Automatically Provided
Online Billing StatementsBilling data for central ITS-provided services to WSU community users.Automatically Provided for Signature Authorities & Delegates
Service Level AgreementsAgreements to provide service, consulting, and potential ongoing support for agreed upon services between central WSU ITS and other WSU units/departments.https://its.wsu.edu/service-level-agreements
SLASharePoint Departmental Business FormsITS SharePoint Business Departmental Forms is an application that allows departments to manage purchase requests, employee leave and overtime forms, travel forms, departmental equipment, and a master calendar.https://its.wsu.edu/service-level-agreements/
SLASharePoint Hosting ServicesSharePoint Hosting is a web platform that can be used to store, organize, share, and access information from any device. https://its.wsu.edu/service-level-agreements


SLA

Communication and Collaboration

Name of Service
Description
Request Method
ACD PilotIncoming call will be routed to assigned group of phone numbers.https://servicerequest.it.wsu.edu
Analog Phone Service
AuthcodeLong distance access code for WSU restricted phones. No charge for initial setup of an authcode, but customer will incur long distance costs if authcode is used.https://servicerequest.it.wsu.edu
Cable (Jack) TerminationInstallation of a wall jack that provides the final required hardware access to set up ethernet and/or phone services within a room.https://servicerequest.it.wsu.edu
Cancel Phone / Directory ServicesDepartment request to cancel all assigned services for specific phone/directory.https://servicerequest.it.wsu.edu
Change Assigned BudgetDepartment request to update billing information for specific services.https://servicerequest.it.wsu.edu
Data Connection (Non-Standard)Data connection offered to external or self-supporting units.https://its.wsu.edu/service-level-agreements
Directory Name/ Caller ID ChangeDepartment request to update directory information for specific phone (re-assign).https://servicerequest.it.wsu.edu
Ethernet ConnectionConfiguration: activation, modification, or deactivation of ethernet services.https://servicerequest.it.wsu.edu
Everett Auth Codes
ExchangeExchange is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications. WSU will transition exchange users to Office 365 during summer 2017.https://cougtech.wsu.edu/FacultyStaff...
Fiber LeasingOptical fiber services.email: its-nss-project@lists.wsu.edu
Fiber Termination/PatchingOptical fiber termination and patching.email: its-nss-project@lists.wsu.edu
Horizontal Copper Lease
Hunt PilotIncoming call will be routed to assigned group phone numbers. Cannot be on physical device.https://servicerequest.it.wsu.edu
Linux SMTP Linux smtp email service, allows customers to send outbound email.https://cougtech.wsu.edu/FacultyStaff...
Mailman ListsDistribution listserv's enabling group communication through email.https://itsforms.wsu.edu/NetworkOperations...
Office 365 Exchange OnlineExchange Online is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications.https://its.wsu.edu/o365-outlook
Passive Optical (GPON)
Passive Optical (GPON) Change
Phone Connection (Non-Standard)Phone connection offered to external or self-supporting units.https://its.wsu.edu/service-level-agreements
Phone InstrumentsNew phone equipment purchase.https://cougtech.wsu.edu/TelephoneServices...
Phone TreeAutomated menu driven calling system.https://servicerequest.it.wsu.edu
ProofPointProofPoint is an email protection service to protect against spam, malware, and other by controlling, filtering, and providing insight and visibility into email communication threats.https://its.wsu.edu/contact
ReachMe AnywhereSet up WSU phone to ring to a private phone number.https://servicerequest.it.wsu.edu
Second NumberAlternate number to your primary line.https://servicerequest.it.wsu.edu
Self-Service Email ForwardingSelf-service and CougTech customization options for Email forwarding service.https://its.wsu.edu/contact
Single In-BoxVoicemail to email service. https://servicerequest.it.wsu.edu
Skype for BusinessSkype for Business lets you connect with anyone, anywhere, on any device using instant messaging and voice and video conferencing allowing for collaboration and communication across multiple locations. Information and Create a PIN for a Skype for Business users provided in linked page.https://its.wsu.edu/contact
Toll FreeToll free number service for departments to provide no-fee incoming long distance phone service for customers.https://servicerequest.it.wsu.edu
Virtual Number
Voicemail (Associated with physical equipment: not message only service)Build/modify/delete the messaging function of WSU phone system. Billable only if the voicemail box was not requested on initial phone setup.https://servicerequest.it.wsu.edu
Voicemail (Message-Only Service)Build/modify/delete messaging function. Does not require or include physical equipment set up.https://servicerequest.it.wsu.edu
VoIP Phone Feature Changes, Additions, or Custom OptionsVoIP Phone feature changes, additions, or custom options requested after initial purchase. Standard features offered with initial phone purchase include single inbox messaging, reach me anywhere, restricting/unrestricting long distance access, etc.https://servicerequest.it.wsu.edu
Wireless Guest Account (SSID)Can be requested at CUB Info Desk or Visitors Center.https://its.wsu.edu/contact
WSU Phone NumberWSU issued phone number assigned to WSU VOIP phone. Can select various features and functionality with activation.https://servicerequest.it.wsu.edu
WSU Wireless (SSID)Access to WSU wireless network (available across multiple campuses).Automatically Provided with WSU Network ID


SLA

End-User Computing

Name of Service
Description
Request Method
Administrative Information Systems (AIS)WSU's primary business management software. Account creation, modification & deletion via BPPM forms (85.37.5 & 85.33.14) requires approval by signature authority and/or data guardians respectively. Route forms per BPPM once completed.http://public.wsu.edu/~forms/HTML/BPPM...
Adobe AcrobatDocument viewing and creation software.Automatically Provided
AMOSCausal model software that utilizes simple drawing tools to compare variables utilizing maximum likelihood, unweighted least squares, generalized least squares, Browne’s asymptotically distribution-free criterion, and scale-free least squares.https://its.wsu.edu/software-site-licenses
ArcGISProvides contextual tools for mapping and spatial reasoning so you can explore data and share location-based insights.https://its.wsu.edu/software-site-licenses
Business ObjectsFinancial data warehouse offering reporting, query and analysis, and enterprise information management.http://esg.wsu.edu/business-systems...
SLADesktop SupportServices provided at hourly rate including personal computing, laptop, tablet, peripheral consulting, installation and troubleshooting.https://its.wsu.edu/service-level-agreements
IBM SPSS SoftwareSPSS statistics is an integrated family of products that helps to address the entire analytical process from planning and data collection to analysis, reporting and deployment.https://servicerequest.it.wsu.edu
MinitabStatistical and data analysis software tools.https://its.wsu.edu/software-site-licenses
OBIEE (Oracle Business Intelligence Enterprise Edition) Student data warehouse offering reporting, query and analysis, and enterprise information management.https://its.wsu.edu/dw-query-and-reporting-tools
Office 365 Office OnlineOffice Online is a service that allows you to edit Word, Excel, and PowerPoint documents and use OneNote online via a web browser. This includes collaborate editing using real-time co-authoring.Automatically Provided
Office 365 OneDrive for BusinessOneDrive for Business is a cloud service for all active students, faculty and staff associated with their WSU Network ID, where you can store, share, and sync your files. You can update and share your files from any device with OneDrive for Business.Automatically Provided
Office 365 PowerBIPower BI for Office 365 is a business intelligence (BI) tool used to gain insights and visualizations from data.Automatically Provided
Office 365 ProPlusOffice 365 ProPlus is the suite of Microsoft Office products that can be installed on up to five PCs or Macs, five tablets, and five phones per user. The software available includes: Word, Excel, Outlook, PowerPoint, OneNote, Skype for Business (plus Publisher and Access for Windows PC systems). Automatically Provided
Project Online Professional
Sans FontsWSU brand-standard fonts.https://brand.wsu.edu/visual/typography-builder
Student Laptop RentalCougTech provides a weekly, monthly, and semester laptop rental service. For rates go to https://cougtech.wsu.edu/Services/RentalRates.aspx https://its.wsu.edu/contact
Visio Office


SLA

Information Security

Name of Service
Description
Request Method
Central Log Monitoring, Aggregation, AnalyticsCentral logging is a service that allows for searching, monitoring, and analytics of machine-generated logs via a web interface and can generate graphs, reports, alerts, dashboards, and visualizations.https://its.wsu.edu/contact
Firewall RequestRequest to modify existing Firewall rules regarding perimeter access.https://itsforms.wsu.edu/NetworkOperations...
Incident ResponseIncident Response Plan is a service that allows the ITS Security Operations team members to identify, respond to and report a data security concern.email: abuse@wsu.edu
Log Source OnboardingThis service is used to add logs to Central Log Monitoring.https://its.wsu.edu/contact
Network ID CreationThe process for creating a User ID (NID). This could be for a student, affiliate, employee or Friend ID (FID). Third Party Access (TPA) for Parents/ Guardians uses the FID creation process.https://webutil.wsu.edu/apps/myNetworkProfileHelp...
Security Engineering & Architecture ConsultingCustom services built upon request.https://its.wsu.edu/contact
Splunk Access RequestRequest access to the Splunk service.https://its.wsu.edu/contact
SSL CertificatesThis SSL certificate service allows subscribed customers to request and obtain SSL certificates of three different types.https://servicerequest.it.wsu.edu
Vendor Contract ReviewCompliance and risk review for technology contracts and services.https://purchasing.wsu.edu
Vulnerability ScanningThis service provides for the identification of vulnerabilities via vulnerability scanning, patch releases, configuration review, and compliance.https://its.wsu.edu/contact


SLA

Infrastructure

Name of Service
Description
Request Method
Active Directory Domain Name Service (DNS)Provides DNS services to the ad.wsu.edu domain, including dynamic registration of domain joined systems for A and AAAA records. https://itsforms.wsu.edu/NetworkOperations...
Dot Net (.Net).Net web services for various WSU identity management needs.https://its.wsu.edu/contact
SLAFirewall ServicesNew network establishment for SLA customers or VSYS customers.https://its.wsu.edu/service-level-agreements
IP Address RequestNew static IP address or change to static IP address.https://itsforms.wsu.edu/NetworkOperations...
Layer 2 (10G) Connection10 Gig Connection between ITS equipment and customer equipment.https://its.wsu.edu/service-level-agreements
Layer 2 (1G) Connection1 Gig Connection between ITS equipment and customer equipment.https://its.wsu.edu/service-level-agreements
SLAManaged Server SupportMonitor and alert on all error conditions for hosted servers.https://its.wsu.edu/service-level-agreements
MiddlewareCollection of openware products from Internet2 providing Identity and Access Management services.https://its.wsu.edu/contact
Passive Optical (PON)Fiber optic network technology providing multiple-enduser access to WSU network resources. Move/Add/Change configuration on ONT.https://servicerequest.it.wsu.edu
SLAServer BackupData backup for hosted servers.https://its.wsu.edu/service-level-agreements
Server HostingData center hosting of WSU customer's physical servers.https://its.wsu.edu/service-level-agreements
Virtual Private Network (SSL VPN)Virtual Private Network service provides remote authenticated and encrypted access to resources such as the administration of departmental servers, administrative systems and applications, and/or systems that house sensitive information.https://its.wsu.edu/ssl-vpn
Virtual Server HostingData center hosting of WSU's virtual servers.https://its.wsu.edu/service-level-agreements
Wireless Site SurveyPerform site survey to determine wireless coverage in a specific location.email: its-nss-project@lists.wsu.edu
Wireless Support & EngineeringWireless engineering and planning. https://its.wsu.edu/contact


Other Services

Name of Service
Description
Request Method
AD FS Identity and Access ManagementNeeded to implement Single SignOn (SSO) authentication with your web application. Can also be used for passing identity/authorization claims to your web application.
Shiboleth Identity and Access ManagementNeeded to implement Single SignOn (SSO) authentication with your web application. Can also be used for passing identity/authorization claims to your web application


SLA

Research

Name of Service
Description
Request Method
Kamiak/HPCThe Kamiak cluster consists of a collection of cutting edge computers, or nodes, all connected by a high speed local network. https://hpc.wsu.edu/service-requests