Information Technology Services

ITS Service Listings

Services by Category


Administrative and Business

Name of Service
Request Method
ConsultingITS customized solution support to assess and select technology solutions, including those in the cloud.
SLACougar ManagerStudent time-tracking payroll support web-based application.
myWSUStudent information system designed to provide business functions and processes for Students, Faculty, and Staff.Automatically Provided
Online Billing StatementsBilling data for central ITS-provided services to WSU community users.Automatically Provided for Signature Authorities & Delegates
Service Level AgreementsAgreements to provide service, consulting, and potential ongoing support for agreed upon services between central WSU ITS and other WSU units/departments.
SLASharePoint Departmental Business FormsITS SharePoint Business Departmental Forms is an application that allows departments to manage purchase requests, employee leave and overtime forms, travel forms, departmental equipment, and a master calendar.
SLASharePoint Hosting ServicesSharePoint Hosting is a web platform that can be used to store, organize, share, and access information from any device.


Communication and Collaboration

Name of Service
Request Method
ACD PilotIncoming call will be routed to assigned group of phone numbers.
Analog Phone Service
AuthcodeLong distance access code for WSU restricted phones. No charge for initial setup of an authcode, but customer will incur long distance costs if authcode is used.
Cable (Jack) TerminationInstallation of a wall jack that provides the final required hardware access to set up ethernet and/or phone services within a room.
Cancel Phone / Directory ServicesDepartment request to cancel all assigned services for specific phone/directory.
Change Assigned BudgetDepartment request to update billing information for specific services.
Data Connection (Non-Standard)Data connection offered to external or self-supporting units.
Directory Name/ Caller ID ChangeDepartment request to update directory information for specific phone (re-assign).
Ethernet ConnectionConfiguration: activation, modification, or deactivation of ethernet services.
Everett Auth Codes
ExchangeExchange is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications. WSU will transition exchange users to Office 365 during summer 2017.
Fiber LeasingOptical fiber
Fiber Termination/PatchingOptical fiber termination and
Horizontal Copper Lease
Hunt PilotIncoming call will be routed to assigned group phone numbers. Cannot be on physical device.
Linux SMTP Linux smtp email service, allows customers to send outbound email.
Mailman ListsDistribution listserv's enabling group communication through email.
Office 365 Exchange OnlineExchange Online is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications.
Passive Optical (GPON)
Passive Optical (GPON) Change
Phone Connection (Non-Standard)Phone connection offered to external or self-supporting units.
Phone InstrumentsNew phone equipment purchase.
Phone TreeAutomated menu driven calling system.
ProofPointProofPoint is an email protection service to protect against spam, malware, and other by controlling, filtering, and providing insight and visibility into email communication threats.
ReachMe AnywhereSet up WSU phone to ring to a private phone number.
Second NumberAlternate number to your primary line.
Self-Service Email ForwardingSelf-service and CougTech customization options for Email forwarding service.
Single In-BoxVoicemail to email service.
Skype for BusinessSkype for Business lets you connect with anyone, anywhere, on any device using instant messaging and voice and video conferencing allowing for collaboration and communication across multiple locations. Information and Create a PIN for a Skype for Business users provided in linked page.
Toll FreeToll free number service for departments to provide no-fee incoming long distance phone service for customers.
Virtual Number
Voicemail (Associated with physical equipment: not message only service)Build/modify/delete the messaging function of WSU phone system. Billable only if the voicemail box was not requested on initial phone setup.
Voicemail (Message-Only Service)Build/modify/delete messaging function. Does not require or include physical equipment set up.
VoIP Phone Feature Changes, Additions, or Custom OptionsVoIP Phone feature changes, additions, or custom options requested after initial purchase. Standard features offered with initial phone purchase include single inbox messaging, reach me anywhere, restricting/unrestricting long distance access, etc.
Wireless Guest Account (SSID)Can be requested at CUB Info Desk or Visitors Center.
WSU Phone NumberWSU issued phone number assigned to WSU VOIP phone. Can select various features and functionality with activation.
WSU Wireless (SSID)Access to WSU wireless network (available across multiple campuses).Automatically Provided with WSU Network ID


End-User Computing

Name of Service
Request Method
Administrative Information Systems (AIS)WSU's primary business management software. Account creation, modification & deletion via BPPM forms (85.37.5 & 85.33.14) requires approval by signature authority and/or data guardians respectively. Route forms per BPPM once completed.
Adobe AcrobatDocument viewing and creation software.Automatically Provided
AMOSCausal model software that utilizes simple drawing tools to compare variables utilizing maximum likelihood, unweighted least squares, generalized least squares, Browne’s asymptotically distribution-free criterion, and scale-free least squares.
ArcGISProvides contextual tools for mapping and spatial reasoning so you can explore data and share location-based insights.
Business ObjectsFinancial data warehouse offering reporting, query and analysis, and enterprise information management.
SLADesktop SupportServices provided at hourly rate including personal computing, laptop, tablet, peripheral consulting, installation and troubleshooting.
ESRI ArcGIS County Extension Software
ESRI ArcGIS Departmental License
IBM SPSS SoftwareSPSS statistics is an integrated family of products that helps to address the entire analytical process from planning and data collection to analysis, reporting and deployment.
MinitabStatistical and data analysis software tools.
OBIEE (Oracle Business Intelligence Enterprise Edition) Student data warehouse offering reporting, query and analysis, and enterprise information management.
Office 365 Office OnlineOffice Online is a service that allows you to edit Word, Excel, and PowerPoint documents and use OneNote online via a web browser. This includes collaborate editing using real-time co-authoring.Automatically Provided
Office 365 OneDrive for BusinessOneDrive for Business is a cloud service for all active students, faculty and staff associated with their WSU Network ID, where you can store, share, and sync your files. You can update and share your files from any device with OneDrive for Business.Automatically Provided
Office 365 PowerBIPower BI for Office 365 is a business intelligence (BI) tool used to gain insights and visualizations from data.Automatically Provided
Office 365 ProPlusOffice 365 ProPlus is the suite of Microsoft Office products that can be installed on up to five PCs or Macs, five tablets, and five phones per user. The software available includes: Word, Excel, Outlook, PowerPoint, OneNote, Skype for Business (plus Publisher and Access for Windows PC systems). Automatically Provided
Project Online Professional
Sans FontsWSU brand-standard fonts.
Student Laptop RentalCougTech provides a weekly, monthly, and semester laptop rental service. For rates go to
Visio Office


Information Security

Name of Service
Request Method
Central Log Monitoring, Aggregation, AnalyticsCentral logging is a service that allows for searching, monitoring, and analytics of machine-generated logs via a web interface and can generate graphs, reports, alerts, dashboards, and visualizations.
Firewall RequestRequest to modify existing Firewall rules regarding perimeter access.
Incident ResponseIncident Response Plan is a service that allows the ITS Security Operations team members to identify, respond to and report a data security
Log Source OnboardingThis service is used to add logs to Central Log Monitoring.
Network ID CreationThe process for creating a User ID (NID). This could be for a student, affiliate, employee or Friend ID (FID). Third Party Access (TPA) for Parents/ Guardians uses the FID creation process.
Security Engineering & Architecture ConsultingCustom services built upon request.
Splunk Access RequestRequest access to the Splunk service.
SSL CertificatesThis SSL certificate service allows subscribed customers to request and obtain SSL certificates of three different types.
Vendor Contract ReviewCompliance and risk review for technology contracts and services.
Vulnerability ScanningThis service provides for the identification of vulnerabilities via vulnerability scanning, patch releases, configuration review, and compliance.



Name of Service
Request Method
Active Directory Domain Name Service (DNS)Provides DNS services to the domain, including dynamic registration of domain joined systems for A and AAAA records.
Dot Net (.Net).Net web services for various WSU identity management needs.
SLAFirewall ServicesNew network establishment for SLA customers or VSYS customers.
IP Address RequestNew static IP address or change to static IP address.
Layer 2 (10G) Connection10 Gig Connection between ITS equipment and customer equipment.
Layer 2 (1G) Connection1 Gig Connection between ITS equipment and customer equipment.
SLAManaged Server SupportMonitor and alert on all error conditions for hosted servers.
MiddlewareCollection of openware products from Internet2 providing Identity and Access Management services.
Passive Optical (PON)Fiber optic network technology providing multiple-enduser access to WSU network resources. Move/Add/Change configuration on ONT.
SLAServer BackupData backup for hosted servers.
Server HostingData center hosting of WSU customer's physical servers.
Virtual Private Network (SSL VPN)Virtual Private Network service provides remote authenticated and encrypted access to resources such as the administration of departmental servers, administrative systems and applications, and/or systems that house sensitive information.
Virtual Server HostingData center hosting of WSU's virtual servers.
Wireless Site SurveyPerform site survey to determine wireless coverage in a specific
Wireless Support & EngineeringWireless engineering and planning.

Other Services

Name of Service
Request Method
AD FS Identity and Access ManagementNeeded to implement Single SignOn (SSO) authentication with your web application. Can also be used for passing identity/authorization claims to your web application.
Shiboleth Identity and Access ManagementNeeded to implement Single SignOn (SSO) authentication with your web application. Can also be used for passing identity/authorization claims to your web application



Name of Service
Request Method
Kamiak/HPCThe Kamiak cluster consists of a collection of cutting edge computers, or nodes, all connected by a high speed local network.