^{Information Technology Services}

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ITS Service Listings

25Live

Cloud-hosted solution for class and event scheduling that helps event planners and academic schedulers have greater visibility to search venues and schedule university resources in one website.

Active Directory Certificate Services (AD CS)

Identity and Access Control security technology that provides customizable services for creating and managing public key certificates used in software security systems that employ public key technologies.

Active Directory Domain Name Service (DNS)

Provides DNS services to the ad.wsu.edu domain, including dynamic registration of domain joined systems for A and AAAA records.

Active Directory Domain Services (AD DS)

Stores directory data and manages communication between users and domains, including logon processes, authentication, computers, system management, and directory searches. This service includes the following sub-services: LDAP, Authentication and Authorization, DFS, DFS-R, Group Policy, NTP, Computer Domain Join, AD Integrated BitLocker, LAPS.

Administrative Information Systems (AIS)

WSU's primary business management software. Account creation, modification & deletion via BPPM forms (85.37.5 & 85.33.14) requires approval by signature authority and/or data guardians respectively. Route forms per BPPM once completed.

Adobe Acrobat

Document viewing and creation software.

Adobe Creative Cloud Licensing

WSU offers Named User Licensing (NUL) and Shared Device Licensing (SDL) for Adobe Creative Cloud. Departments can also purchase a standalone license (VIP license) for Adobe if WSU’s current licensing agreement does not meet required software needs.

AMOS

Analog Phone Service

ArcGIS

Provides contextual tools for mapping and spatial reasoning so you can explore data and share location-based insights.

Authcode

AWS Cloud Computing

Pre-engineered AWS environments give Area Technology Officers a jump-start on deploying cloud-hosted services while following WSU policies and maintaining WSU network integrations. Each AWS environment comes pre-integrated into the WSU network, with security monitoring, best practices, and baseline configurations pre-done.

Business Objects

Financial data warehouse offering reporting, query and analysis, and enterprise information management.

Cable (Jack) Termination

Installation of a wall jack that provides the final required hardware access to set up ethernet and/or phone services within a room.

Cancel Phone / Directory Services

Department request to cancel all assigned services for specific phone/directory.

Canvas

Learning Management System to deliver course content electronically.

Central Log Monitoring, Aggregation, Analytics

Service that allows for searching, monitoring, and analytics of machine-generated logs via a web interface and can generate graphs, reports, alerts, dashboards, and visualizations.

Change Assigned Budget

Department request to update billing information for specific services.

Configuration Change-Ethernet

Configuration Change-GPON

Consulting

ITS customized solution support to assess and select technology solutions, including those in the cloud.

Data Connection (Non-Standard)

Data connection offered to external or self-supporting units.

Departmental Alias Request Form

Desktop Support

Services provided at hourly rate that offer laptops, tablets, personal computing, peripheral consulting, installation support, and troubleshooting assistance.

Directory Name/ Caller ID Change

Department request to update directory information for specific phone (re-assign).

Disconnect Data Service

DNS Request

Domain Name service request.

Dot Net (.Net)

.Net web services for various WSU identity management needs.

ESG Professional Services

Ethernet Connection

Configuration, activation, modification, or deactivation of ethernet services.

Everett Auth Codes

Extension Site Phone Number

509-335-2837

Fiber Leasing

Fiber Splicing

Fiber splicing and fiber termination including testing and certification of the fiber.

Fiber Termination/Patching

Firewall Request

Request to modify existing Firewall rules regarding perimeter access.

Firewall Services

New network establishment for SLA customers or VSYS customers.

Global Protect VPN

Join the WSU network from anywhere in the world. The WSU VPN places your computer within WSU's network, giving your device a WSU IP address and access to private WSU resources including the Libraries and paid publications.

Horizontal Copper Lease

Hunt Pilot

IBM SPSS Software

SPSS statistics is an integrated family of products that helps address the entire analytical process from planning and data collection to analysis, reporting, and deployment.

Incident Response

Service that allows the Information Security Services team members to identify, respond to, and report a data security concern.

Innovate E-Check License

Innovate E-Commerce Server License

IP Address Request

New static IP address or change to static IP address.

ITS Internal Use Only SL

Juniper 100G

Juniper 10G

Kamiak/HPC

The Kamiak cluster consists of a collection of cutting edge computers, or nodes, all connected by a high speed local network.

Kitsap Phone Number

360-228-7300

Layer 2 (10G) Connection

10 Gig Connection between ITS equipment and customer equipment.

Layer 2 (1G) Connection

1 Gig Connection between ITS equipment and customer equipment.

Line Appearance

Loaner Computer Program

ITS now offers a limited supply of loaner Chromebooks for all WSU students who do not have personal access to a computer for successful academic participation. There is no cost associated with the use of a Chromebook as long as the device is returned to ITS per the terms of the sue agreement.

Loaner Internet Hotspot Program

ITS now offers a limited supply of loaner hotspots for Pullman Undergraduate students who do not have personal access to internet connectivity for successful academic participation. There is no cost associated with the use of a hotspot device as long as the device is returned to ITS per the terms of the sue agreement.

Log Source Onboarding

Service adds logs to Central Log Monitoring.

Long Distance Access

Mailman Lists

Distribution listservs enabling group communication through email.

Managed Account Request Form

In Office 365, a Departmental Account is now created as a Shared Mailbox with one primary owner (this is the requestor by default, unless otherwise specified). Once the Shared Mailbox is created, it will automatically appear as an additional mailbox in Outlook. There is no longer a need for a password.

Managed Server Support

MATLAB / Simulink

Analysis, design, modeling, simulation, code generation, and testing software

Microsoft Bookings

Upon request, Microsoft Bookings is to advisor based roles to schedule appointments with students.

Microsoft Bookings for WSU Advising

Microsoft Bookings is available (as requested) to advisor based roles at WSU to schedule appointments and with students.

Microsoft Departmental Software

Access to Microsoft Share.

Microsoft Office Apps

Office 365 ProPlus is the suite of Microsoft Office products that can be installed on up to five PCs or Macs, five tablets, and five phones per user. The software available includes: Word, Excel, Outlook, PowerPoint, OneNote, Skype for Business (plus Publisher and Access for Windows PC systems).

Microsoft Power BI

Share, interact, and collaborate on reports based on your data to find the insights, trends, and critical business intelligence you need.

Microsoft Teams

Microsoft Teams offers a modern group workspace within Office 365 that includes tools and content targeted for teams of people working towards a common goal or purpose.

Middleware

Collection of openware products from Internet2 providing Identity and Access Management services.

Minitab

Minitab 2018-2019

Minitab 2019-2020

Minitab 2020-2021

Minitab 2021-2022

Move Data Service

Mt. Vernon Phone Number

360-848-6120

myWSU

Student information system designed to provide business functions and processes for Students, Faculty, and Staff.

Network ID Creation

The process for creating a User ID (NID). This could be for a student, affiliate, employee or Friend ID (FID). Third Party Access (TPA) for Parents/ Guardians uses the FID creation process.

Nexus 10g

Nexus 1g

Nexus 40g

OBIEE (Oracle Business Intelligence Enterprise Edition)

Student data warehouse offering reporting, query and analysis, and enterprise information management.

Office 365 API Access Request form

Office 365 Exchange Online

Exchange Online is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications.

Office 365 Modern Group Creation

Office 365 Groups is a service that works with the Office 365 tools you use already so you can collaborate with your teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email.

Office 365 Office Online

Office Online is a service that allows you to edit Word, Excel, and PowerPoint documents and use OneNote online via a web browser. This includes collaborate editing using real-time co-authoring.

Office 365 OneDrive for Business

OneDrive for Business is a cloud service for all active students, faculty and staff associated with their WSU Network ID, where you can store, share, and sync your files. You can update and share your files from any device with OneDrive for Business.

Olympia State Relations Phone Number

360-534-2330

Online Billing Statements

Billing data for central ITS-provided services to WSU community users.

Passive Optical (GPON)

Passive Optical (GPON) Change

Passive Optical (PON)

Fiber optic network technology providing multiple-enduser access to WSU network resources. Move/Add/Change configuration on ONT.

Password Reset

Site to allow users to manage the security of their Network ID.

Phone Connection (Non-Standard)

Phone connection offered to external or self-supporting units.

Phone Instruments

New phone equipment purchase.

Phone Tree

Project Online Professional

ProofPoint

Proofpoint is an email protection service to protect against spam, malware, and other by controlling, filtering, and providing insight and visibility into email communication threats.

Prosser Phone Number

509-786-2226

Puyallup Phone Number

253-445-4500

ReachMe Anywhere

Replace Phone Instrument

Reset Voicemail

Risk Assessments

A Risk Assessment is used to identify IT security risks associated with a system/service. A Security Assessment must be completed before requesting a Risk Assessment.

Role-Based Networking

Role-based networks are small networks that are built to serve a specific function or set of users, as compared to large, general-purpose building networks. Role-based networks are helpful to simplify firewall Access Control Lists, manage customer devices, and in some cases, to segment network traffic.

Schedulable Location Request

Location accounts are used when a department needs to monitor and manage a conference room or other public locations in their area.

Schedulable Resource Account

Resource accounts are used when a department needs to manage a resource such as a laptop, projector, or vehicle.

Second Number

Security Assessments

Security Assessments evaluate the security controls of in an information system to determine the extent to which the controls are implemented correctly, operating as intended, and producing the desired outcome.

Security Engineering & Architecture Consulting

Custom services built upon request.

Self-Service Email Forwarding

Self-service and Crimson Service Desk customization options for Email forwarding service.

Server Backup

File backup of ITS and SLA customer servers.

Server Hosting

Hosting of physical servers in ITB datacenter. Providing power via UPS, cooling, networking, and secure room access.

Service Level Agreements

Agreements to provide service, consulting, and potential ongoing support for agreed upon services between central WSU ITS and other WSU units/departments.

SharePoint Departmental Business Forms

ITS SharePoint Business Departmental Forms is an application that allows departments to manage purchase requests, employee leave and overtime forms, travel forms, departmental equipment, and a master calendar.

Sharepoint Forms

Request the ITS Business Forms service

Sharepoint Online

SharePoint Online is a web platform that can be used to store, organize, share, and access information from any device.

Skagit County Phone Number

360-428-4270

Splunk Access Request

Request access to the Splunk service.

SPSS Statistical Software

SPSS statistics is an integrated family of products that helps address the entire analytical process from planning and data collection to analysis, reporting, and deployment.

SSL Certificates

Service allows subscribed customers to request and obtain SSL certificates of three different types.

SSO & Federation

WSU ITS provides Single Sign-On (SSO) Federation services for WSU departmental IT professionals to securely authenticate each person that comes to their web application, known as a Service Provider. The supported service is cloud-provided by Okta.

Third Party Access

Students can share their official WSU records with a parent or another trusted individual by setting up Third Party Access in myWSU.

Toll Free Number

888-468-6978

Vendor Contract Review

Compliance and risk review for technology contracts and services.

Virtual Number

Virtual Server Hosting

Hosting of virtual servers on ITS virtual infrastructure.

Visio Office

Voicemail (Associated with physical equipment: not message only service)

Build, modify, and delete the messaging function of WSU phone system. Billable only if the voicemail box was not requested on initial phone setup.

Voicemail (Message-Only Service)

Build, modify, or delete the messaging function. This does not require or include physical equipment set up.

VoIP Phone Feature Changes, Additions, or Custom Options

VoIP Phone feature changes, additions, or custom options requested after initial purchase. Standard features offered with initial phone purchase include single inbox messaging, Reach Me Anywhere, restricting or unrestricting long distance access, and more.

Vulnerability Scanning

This service provides for the identification of vulnerabilities via vulnerability scanning, patch releases, configuration review, and compliance.

Wenatchee Phone Number

509-293-8800

Wireless Guest Account (SSID)

Can be requested at CUB Info Desk or Visitors Center.

Wireless Site Survey

Perform site survey to determine wireless coverage in a specific location.

Wireless Support & Engineering

Wireless engineering and planning.

WSU Everett Phone Number

425-405-1600

WSU NON PULLMAN PHONE NUMBER

WSU Phone Number

WSU Softphone Number

WSU Softphone Setup

WSU West

WSU Wireless (SSID)

Access to WSU wireless network (available across multiple campuses).

Zoom

Zoom helps consolidate communications, connect people, and collaborate better together whether for academics or meetings. Features include cloud recording and retention, persistent chat, whiteboarding, breakout rooms, polls, Q&A, post-meeting surveys, and special licenses for events and webinars.