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ACD Agent
ACD Agent
ACD Pilot
ACD Pilot
Active Directory Certificate Services (AD CS)
Identity and Access Control security technology that provides customizable services for creating and managing public key certificates used in software security systems that employ public key technologies.
Active Directory Domain Name Service (DNS)
Provides DNS services to the ad.wsu.edu domain, including dynamic registration of domain joined systems for A and AAAA records.
Active Directory Domain Services (AD DS)
Stores directory data and manages communication between users and domains, including logon processes, authentication, computers, system management, and directory searches. This service includes the following sub-services: LDAP, Authentication and Authorization, DFS, DFS-R, Group Policy, NTP, Computer Domain Join, AD Integrated BitLocker, LAPS.
Administrative Information Systems (AIS)
WSU's primary business management software. Account creation, modification & deletion via BPPM forms (85.37.5 & 85.33.14) requires approval by signature authority and/or data guardians respectively. Route forms per BPPM once completed.
Adobe Acrobat
Document viewing and creation software.
AMOS
AMOS
Analog Phone Service
Analog Phone Service
ArcGIS
Provides contextual tools for mapping and spatial reasoning so you can explore data and share location-based insights.
Authcode
Authcode
AWS Cloud Computing
Amazon Web Services (AWS) is the largest cloud computing provider, with an emphasis on Infrastructure-as-a-Service. AWS provides an environment where you can create and manage virtual servers, data processing workflows, containers, and native cloud services such as Virtual Desktop solutions.
Azure AD Federation
Azure AD Federation
Business Objects
Financial data warehouse offering reporting, query and analysis, and enterprise information management.
Cable (Jack) Termination
Installation of a wall jack that provides the final required hardware access to set up ethernet and/or phone services within a room.
Cancel Phone / Directory Services
Department request to cancel all assigned services for specific phone/directory.
Central Log Monitoring, Aggregation, Analytics
Central logging is a service that allows for searching, monitoring, and analytics of machine-generated logs via a web interface and can generate graphs, reports, alerts, dashboards, and visualizations.
Change Assigned Budget
Department request to update billing information for specific services.
Configuration Change-Ethernet
Configuration Change-Ethernet
Configuration Change-GPON
Configuration Change-GPON
Consulting
ITS customized solution support to assess and select technology solutions, including those in the cloud.
Data Connection (Non-Standard)
Data connection offered to external or self-supporting units.
Departmental Alias Request Form
Departmental Alias Request Form
Desktop Support
Services provided at hourly rate including personal computing, laptop, tablet, peripheral consulting, installation and troubleshooting.
Directory Name/ Caller ID Change
Department request to update directory information for specific phone (re-assign).
Disconnect Data Service
Disconnect Data Service
DNS Request
Domain Name service request.
Dot Net (.Net)
.Net web services for various WSU identity management needs.
ESG Professional Services
ESG Professional Services
ESRI ArcGIS County Extension Software
ESRI ArcGIS County Extension Software
ESRI ArcGIS Departmental License
ESRI ArcGIS Departmental License
Ethernet Connection
Configuration: activation, modification, or deactivation of ethernet services.
Everett Auth Codes
Everett Auth Codes
Exchange
Exchange is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications. WSU will transition exchange users to Office 365 during summer 2017.
Extension Site Phone Number
Extension Site Phone Number
Fiber Leasing
Fiber Leasing
Fiber Splicing
Fiber splicing and fiber termination including testing and certification of the fiber.
Fiber Termination/Patching
Fiber Termination/Patching
Firewall Request
Request to modify existing Firewall rules regarding perimeter access.
Firewall Services
New network establishment for SLA customers or VSYS customers.
Global Protect VPN
Virtual Private Network service provides remote authenticated and encrypted access to resources such as the administration of departmental servers, administrative systems and applications, and/or systems that house sensitive information.
Horizontal Copper Lease
Horizontal Copper Lease
Hunt Pilot
Hunt Pilot
IBM SPSS Software
SPSS statistics is an integrated family of products that helps to address the entire analytical process from planning and data collection to analysis, reporting and deployment.
Incident Response
Incident Response Plan is a service that allows the ITS Security Operations team members to identify, respond to and report a data security concern.
Innovate E-Check License
Innovate E-Check License
Innovate E-Commerce Server License
Innovate E-Commerce Server License
IP Address Request
New static IP address or change to static IP address.
ITS Internal Use Only SL
ITS Internal Use Only SL
Juniper 100G
Juniper 100G
Juniper 10G
Juniper 10G
Kamiak/HPC
The Kamiak cluster consists of a collection of cutting edge computers, or nodes, all connected by a high speed local network.
Kitsap Phone Number
Kitsap Phone Number
Layer 2 (10G) Connection
10 Gig Connection between ITS equipment and customer equipment.
Layer 2 (1G) Connection
1 Gig Connection between ITS equipment and customer equipment.
Line Appearance
Line Appearance
Linux System Management
Linux System Management
Loaner Computer Program
In response to WSU’s transition to online learning during the COVID-19 epidemic, Information Technology Services now offers a limited supply of loaner laptops and hotspots for students who do not have personal access to devices that are adequate for participating in online learning formats. There is no cost associated with the use of the Acer Chromebook or hotspot device for internet connectivity as long as they are returned to Information Technology Services per the terms of the sue agreement. At this time Loaner Computers are available for all students and Loaner Hotspots are available for Pullman Undergraduate students only
Loaner Internet Hotspot Program
In response to WSU’s transition to online learning during the COVID-19 epidemic, Information Technology Services now offers a limited supply of loaner laptops and hotspots for students who do not have personal access to devices that are adequate for participating in online learning formats. There is no cost associated with the use of the Acer Chromebook or hotspot device for internet connectivity as long as they are returned to Information Technology Services per the terms of the sue agreement. At this time Loaner Computers are available for all students and Loaner Hotspots are available for Pullman Undergraduate students only
Log Source Onboarding
This service is used to add logs to Central Log Monitoring.
Long Distance Access
Long Distance Access
Mailman Lists
Distribution listserv's enabling group communication through email.
Managed Account Request Form
In Office365, a Departmental Account is now created as a Shared Mailbox with one primary owner (by default this is the requestor unless otherwise specified). Once the mailbox is created it will automatically appear as an additional mailbox in your Outlook Client. There is no longer a need for a password.
Managed Server Support
Managed Server Support
MATLAB / Simulink
Analysis, design, modeling, simulation, code generation, and testing software
Microsoft Departmental Software
Access to Microsoft Share.
Microsoft Power BI
Microsoft Power BI
Microsoft Teams
Microsoft Teams offer a modern group workspace within Office 365 that includes tools and content targeted for teams of people working towards a common goal or purpose
Middleware
Collection of openware products from Internet2 providing Identity and Access Management services.
Minitab
Minitab
Minitab 2018-2019
Minitab 2018-2019
Minitab 2019-2020
Minitab 2019-2020
Minitab 2020-2021
Minitab 2020-2021
Minitab 2021-2022
Minitab 2021-2022
Misc Tech Work
Misc Tech Work
Move Data Service
Move Data Service
Mt. Vernon Phone Number
Mt. Vernon Phone Number
myWSU
Student information system designed to provide business functions and processes for Students, Faculty, and Staff.
Network ID Creation
The process for creating a User ID (NID). This could be for a student, affiliate, employee or Friend ID (FID). Third Party Access (TPA) for Parents/ Guardians uses the FID creation process.
Nexus 10g
Nexus 10g
Nexus 1g
Nexus 1g
Nexus 40g
Nexus 40g
OBIEE (Oracle Business Intelligence Enterprise Edition)
Student data warehouse offering reporting, query and analysis, and enterprise information management.
Office 365 API Access Request form
Office 365 API Access Request form
Office 365 Exchange Online
Exchange Online is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications.
Office 365 Modern Group Creation
Office 365 Groups is a service that works with the Office 365 tools you use already so you can collaborate with your teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email.
Office 365 Office Online
Office Online is a service that allows you to edit Word, Excel, and PowerPoint documents and use OneNote online via a web browser. This includes collaborate editing using real-time co-authoring.
Office 365 OneDrive for Business
OneDrive for Business is a cloud service for all active students, faculty and staff associated with their WSU Network ID, where you can store, share, and sync your files. You can update and share your files from any device with OneDrive for Business.
Office 365 PowerBI
Power BI for Office 365 is a business intelligence (BI) tool used to gain insights and visualizations from data.
Office 365 ProPlus
Office 365 ProPlus is the suite of Microsoft Office products that can be installed on up to five PCs or Macs, five tablets, and five phones per user. The software available includes: Word, Excel, Outlook, PowerPoint, OneNote, Skype for Business (plus Publisher and Access for Windows PC systems).
Olympia State Relations Phone Number
Olympia State Relations Phone Number
Online Billing Statements
Billing data for central ITS-provided services to WSU community users.
Passive Optical (GPON)
Passive Optical (GPON)
Passive Optical (GPON) Change
Passive Optical (GPON) Change
Passive Optical (PON)
Fiber optic network technology providing multiple-enduser access to WSU network resources. Move/Add/Change configuration on ONT.
Password Reset
Site to allow users to manage the security of their network ID.
Phone Connection (Non-Standard)
Phone connection offered to external or self-supporting units.
Phone Instruments
New phone equipment purchase.
Phone Tree
Phone Tree
Project Online Professional
Project Online Professional
Project Professional Services
Project Professional Services
ProofPoint
ProofPoint is an email protection service to protect against spam, malware, and other by controlling, filtering, and providing insight and visibility into email communication threats.
Prosser Phone Number
Prosser Phone Number
Puyallup Phone Number
Puyallup Phone Number
ReachMe Anywhere
ReachMe Anywhere
Replace Phone Instrument
Replace Phone Instrument
Reset Voicemail
Reset Voicemail
Risk Assessments
A Risk Assessment is used to identify IT security risks associated with a system/service. A Security Assessment must be completed before requesting a Risk Assessment.
Role-Based Networking
Role-based networks are small networks that are built to serve a specific function or set of users, as compared to large, general-purpose building networks. Role-based networks are helpful to simplify firewall Access Control Lists, manage customer devices, and in some cases, to segment network traffic.
Sans Fonts
WSU brand-standard fonts.
Schedulable Location Request
Location accounts are used when a department needs to monitor and manage a conference room or other public locations in their area.
Schedulable Resource Account
Resource accounts are used when a department needs to manage a resource such as a laptop, projector, or vehicle.
Second Number
Second Number
Security Assessments
Security Assessments evaluate the security controls of in an information system to determine the extent to which the controls are implemented correctly, operating as intended, and producing the desired outcome.
Security Engineering & Architecture Consulting
Custom services built upon request.
Self-Service Email Forwarding
Self-service and Crimson Service Desk customization options for Email forwarding service.
Server Backup
Server Backup
Server Hosting
Server Hosting
Server License for CCB
Server License for CCB
Service Level Agreements
Agreements to provide service, consulting, and potential ongoing support for agreed upon services between central WSU ITS and other WSU units/departments.
Sharepoint
SharePoint is a web platform that can be used to store, organize, share, and access information from any device.
SharePoint Departmental Business Forms
ITS SharePoint Business Departmental Forms is an application that allows departments to manage purchase requests, employee leave and overtime forms, travel forms, departmental equipment, and a master calendar.
Sharepoint Forms
Request the ITS Business Forms service
SharePoint Hosting Services
SharePoint Hosting is a web platform that can be used to store, organize, share, and access information from any device.
Single In-Box
Single In-Box
Single In-Box
Single In-Box
Skagit County Phone Number
Skagit County Phone Number
Skype for Business
Skype for Business lets you connect with anyone, anywhere, on any device using instant messaging and voice and video conferencing allowing for collaboration and communication across multiple locations. Information and Create a PIN for a Skype for Business users provided in linked page.
Splunk Access Request
Request access to the Splunk service.
SPSS Statistical Software
SPSS statistics is an integrated family of products that helps to address the entire analytical process from planning and data collection to analysis, reporting and deployment
SSL Certificates
This SSL certificate service allows subscribed customers to request and obtain SSL certificates of three different types.
SSO & Federation
WSU ITS provides Single Sign-on (SSO) Federation services for WSU departmental IT Professionals. The supported service is cloud-provided by Okta. With this service, you can securely authenticate each person that comes to your web application, which is called a Service Provider.
Student Laptop Rental
Crimson Service Desk provides a weekly, monthly, and semester laptop rental service.
Third Party Access
Students can choose to share their university information with their parents, guardians or other third party through “Third Party Access.” This allows individuals to sign in to myWSU and view a student’s official WSU records, including financial account balances, financial aid, class schedules, grades and much more.
Toll Free Number
Toll Free Number
Vendor Contract Review
Compliance and risk review for technology contracts and services.
Virtual Number
Virtual Number
Virtual Server Hosting
Virtual Server Hosting
Visio Office
Visio Office
Voicemail (Associated with physical equipment: not message only service)
Build/modify/delete the messaging function of WSU phone system. Billable only if the voicemail box was not requested on initial phone setup.
Voicemail (Message-Only Service)
Build/modify/delete messaging function. Does not require or include physical equipment set up.
VoIP Phone Feature Changes, Additions, or Custom Options
VoIP Phone feature changes, additions, or custom options requested after initial purchase. Standard features offered with initial phone purchase include single inbox messaging, reach me anywhere, restricting/unrestricting long distance access, etc.
Vulnerability Scanning
This service provides for the identification of vulnerabilities via vulnerability scanning, patch releases, configuration review, and compliance.
Wenatchee Phone Number
Wenatchee Phone Number
Wireless Guest Account (SSID)
Can be requested at CUB Info Desk or Visitors Center.
Wireless Site Survey
Perform site survey to determine wireless coverage in a specific location.
Wireless Support & Engineering
Wireless engineering and planning.
WSU Everett Phone Number
WSU Everett Phone Number
WSU NON PULLMAN PHONE NUMBER
WSU NON PULLMAN PHONE NUMBER
WSU Phone Number
WSU Phone Number
WSU Softphone Number
WSU Softphone Number
WSU Softphone Setup
WSU Softphone Setup
WSU West
WSU West
WSU Wireless (SSID)
Access to WSU wireless network (available across multiple campuses).
X-Name Change
X-Name Change
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