Information Technology Services
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ITS Service Listings

ACD Agent

ACD Pilot

Active Directory Domain Name Service (DNS)

Provides DNS services to the domain, including dynamic registration of domain joined systems for A and AAAA records.

Active Directory Domain Services (AD DS)

Stores directory data and manages communication between users and domains, including logon processes, authentication, computers, system management, and directory searches. This service includes the following sub-services: LDAP, Authentication and Authorization, DFS, DFS-R, Group Policy, NTP, Computer Domain Join, AD Integrated BitLocker, LAPS.

Administrative Information Systems (AIS)

WSU's primary business management software. Account creation, modification & deletion via BPPM forms (85.37.5 & 85.33.14) requires approval by signature authority and/or data guardians respectively. Route forms per BPPM once completed.

Adobe Acrobat

Document viewing and creation software.



Provides contextual tools for mapping and spatial reasoning so you can explore data and share location-based insights.


Business Objects

Financial data warehouse offering reporting, query and analysis, and enterprise information management.

Cable (Jack) Termination

Installation of a wall jack that provides the final required hardware access to set up ethernet and/or phone services within a room.

Cancel Phone / Directory Services

Department request to cancel all assigned services for specific phone/directory.


Learning Management System to deliver course content electronically.

Change Assigned Budget

Department request to update billing information for specific services.


ITS customized solution support to assess and select technology solutions, including those in the cloud.

Data Connection (Non-Standard)

Data connection offered to external or self-supporting units.

Departmental Alias Request Form

Departmental Alias Request Form

Desktop Support

Services provided at hourly rate that offer laptops, tablets, personal computing, peripheral consulting, installation support, and troubleshooting assistance.

Directory Name/ Caller ID Change

Department request to update directory information for specific phone (re-assign).

DNS Request

Domain Name service request.

Dot Net (.Net)

.Net web services for various WSU identity management needs.

Ethernet Connection

Configuration, activation, modification, or deactivation of ethernet services.

Fiber Leasing

Fiber Splicing

Fiber splicing and fiber termination including testing and certification of the fiber.

Fiber Termination/Patching

Firewall Request

Request to modify existing Firewall rules regarding perimeter access.

Firewall Services

New network establishment for SLA customers or VSYS customers.

Global Protect VPN

Join the WSU network from anywhere in the world. The WSU VPN places your computer within WSU's network, giving your device a WSU IP address and access to private WSU resources including the Libraries and paid publications.

Hunt Pilot

IBM SPSS Software

SPSS statistics is an integrated family of products that helps address the entire analytical process from planning and data collection to analysis, reporting, and deployment.

Incident Response

Service that allows the Information Security Services team members to identify, respond to, and report a data security concern.

IP Address Request

New static IP address or change to static IP address.


The Kamiak cluster consists of a collection of cutting edge computers, or nodes, all connected by a high speed local network.

Layer 2 (10G) Connection

10 Gig Connection between ITS equipment and customer equipment.

Layer 2 (1G) Connection

1 Gig Connection between ITS equipment and customer equipment.

Mailman Lists

Distribution listservs enabling group communication through email.

Managed Account Request Form

In Office 365, a Departmental Account is now created as a Shared Mailbox with one primary owner (this is the requestor by default, unless otherwise specified). Once the Shared Mailbox is created, it will automatically appear as an additional mailbox in Outlook. There is no longer a need for a password.

Managed Server Support

Microsoft Bookings

Upon request, Microsoft Bookings is to advisor based roles to schedule appointments with students.

Microsoft Bookings for WSU Advising

Microsoft Bookings is available (as requested) to advisor based roles at WSU to schedule appointments and with students.

Microsoft Office Apps

Office 365 ProPlus is the suite of Microsoft Office products that can be installed on up to five PCs or Macs, five tablets, and five phones per user. The software available includes: Word, Excel, Outlook, PowerPoint, OneNote, Skype for Business (plus Publisher and Access for Windows PC systems).

Microsoft Power BI

Share, interact, and collaborate on reports based on your data to find the insights, trends, and critical business intelligence you need.

Microsoft Teams

Microsoft Teams offers a modern group workspace within Office 365 that includes tools and content targeted for teams of people working towards a common goal or purpose.


Collection of openware products from Internet2 providing Identity and Access Management services.



Student information system designed to provide business functions and processes for Students, Faculty, and Staff.

Network ID Creation

The process for creating a User ID (NID). This could be for a student, affiliate, employee or Friend ID (FID). Third Party Access (TPA) for Parents/ Guardians uses the FID creation process.

OBIEE (Oracle Business Intelligence Enterprise Edition)

Student data warehouse offering reporting, query and analysis, and enterprise information management.

Office 365 Exchange Online

Exchange Online is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications.

Office 365 Modern Group Creation

Office 365 Groups is a service that works with the Office 365 tools you use already so you can collaborate with your teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email.

Office 365 Office Online

Office Online is a service that allows you to edit Word, Excel, and PowerPoint documents and use OneNote online via a web browser. This includes collaborate editing using real-time co-authoring.

Office 365 OneDrive for Business

OneDrive for Business is a cloud service for all active students, faculty and staff associated with their WSU Network ID, where you can store, share, and sync your files. You can update and share your files from any device with OneDrive for Business.

Online Billing Statements

Billing data for central ITS-provided services to WSU community users.

Password Reset

Site to allow users to manage the security of their Network ID.

Phone Connection (Non-Standard)

Phone connection offered to external or self-supporting units.

Phone Instruments

New phone equipment purchase.

Phone Tree


Proofpoint is an email protection service to protect against spam, malware, and other by controlling, filtering, and providing insight and visibility into email communication threats.

ReachMe Anywhere

Schedulable Location Request

Location accounts are used when a department needs to monitor and manage a conference room or other public locations in their area.

Schedulable Resource Account

Resource accounts are used when a department needs to manage a resource such as a laptop, projector, or vehicle.

Second Number

Security Engineering & Architecture Consulting

Custom services built upon request.

Self-Service Email Forwarding

Self-service and Crimson Service Desk customization options for Email forwarding service.

Server Backup

File backup of ITS and SLA customer servers.

Server Hosting

Hosting of physical servers in ITB datacenter. Providing power via UPS, cooling, networking, and secure room access.

Service Level Agreements

Agreements to provide service, consulting, and potential ongoing support for agreed upon services between central WSU ITS and other WSU units/departments.

SharePoint Departmental Business Forms

ITS SharePoint Business Departmental Forms is an application that allows departments to manage purchase requests, employee leave and overtime forms, travel forms, departmental equipment, and a master calendar.

Sharepoint Online

SharePoint Online is a web platform that can be used to store, organize, share, and access information from any device.

SPSS Statistical Software

SPSS statistics is an integrated family of products that helps address the entire analytical process from planning and data collection to analysis, reporting, and deployment.

Vendor Contract Review

Compliance and risk review for technology contracts and services.

Virtual Server Hosting

Hosting of virtual servers on ITS virtual infrastructure.

Visio Office

Voicemail (Associated with physical equipment: not message only service)

Build, modify, and delete the messaging function of WSU phone system. Billable only if the voicemail box was not requested on initial phone setup.

Voicemail (Message-Only Service)

Build, modify, or delete the messaging function. This does not require or include physical equipment set up.

VoIP Phone Feature Changes, Additions, or Custom Options

VoIP Phone feature changes, additions, or custom options requested after initial purchase. Standard features offered with initial phone purchase include single inbox messaging, Reach Me Anywhere, restricting or unrestricting long distance access, and more.

Vulnerability Scanning

This service provides for the identification of vulnerabilities via vulnerability scanning, patch releases, configuration review, and compliance.

Wireless Guest Account (SSID)

Can be requested at CUB Info Desk or Visitors Center.

Wireless Site Survey

Perform site survey to determine wireless coverage in a specific location.

Wireless Support & Engineering

Wireless engineering and planning.

WSU Phone Number

WSU Wireless (SSID)

Access to WSU wireless network (available across multiple campuses).


Zoom helps consolidate communications, connect people, and collaborate better together whether for academics or meetings. Features include cloud recording and retention, persistent chat, whiteboarding, breakout rooms, polls, Q&A, post-meeting surveys, and special licenses for events and webinars.