Information Technology Services
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ITS Service Listings

ACD Agent

ACD Pilot

Active Directory Certificate Services (AD CS)

Identity and Access Control security technology that provides customizable services for creating and managing public key certificates used in software security systems that employ public key technologies.

Active Directory Domain Name Service (DNS)

Provides DNS services to the domain, including dynamic registration of domain joined systems for A and AAAA records.

Active Directory Domain Services (AD DS)

Stores directory data and manages communication between users and domains, including logon processes, authentication, computers, system management, and directory searches. This service includes the following sub-services: LDAP, Authentication and Authorization, DFS, DFS-R, Group Policy, NTP, Computer Domain Join, AD Integrated BitLocker, LAPS.

Administrative Information Systems (AIS)

WSU's primary business management software. Account creation, modification & deletion via BPPM forms (85.37.5 & 85.33.14) requires approval by signature authority and/or data guardians respectively. Route forms per BPPM once completed.

Adobe Acrobat

Document viewing and creation software.



Provides contextual tools for mapping and spatial reasoning so you can explore data and share location-based insights.


Business Objects

Financial data warehouse offering reporting, query and analysis, and enterprise information management.

Cable (Jack) Termination

Installation of a wall jack that provides the final required hardware access to set up ethernet and/or phone services within a room.

Cancel Phone / Directory Services

Department request to cancel all assigned services for specific phone/directory.

Central Log Monitoring, Aggregation, Analytics

Central logging is a service that allows for searching, monitoring, and analytics of machine-generated logs via a web interface and can generate graphs, reports, alerts, dashboards, and visualizations.

Change Assigned Budget

Department request to update billing information for specific services.


ITS customized solution support to assess and select technology solutions, including those in the cloud.

Data Connection (Non-Standard)

Data connection offered to external or self-supporting units.

Departmental Alias Request Form

Departmental Alias Request Form

Desktop Support

Services provided at hourly rate including personal computing, laptop, tablet, peripheral consulting, installation and troubleshooting.

Directory Name/ Caller ID Change

Department request to update directory information for specific phone (re-assign).

DNS Request

Domain Name service request.

Dot Net (.Net)

.Net web services for various WSU identity management needs.

Ethernet Connection

Configuration: activation, modification, or deactivation of ethernet services.


Exchange is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications. WSU will transition exchange users to Office 365 during summer 2017.

Fiber Leasing

Fiber Splicing

Fiber splicing and fiber termination including testing and certification of the fiber.

Fiber Termination/Patching

Firewall Request

Request to modify existing Firewall rules regarding perimeter access.

Firewall Services

New network establishment for SLA customers or VSYS customers.

Global Protect VPN

Virtual Private Network service provides remote authenticated and encrypted access to resources such as the administration of departmental servers, administrative systems and applications, and/or systems that house sensitive information.

Hunt Pilot

IBM SPSS Software

SPSS statistics is an integrated family of products that helps to address the entire analytical process from planning and data collection to analysis, reporting and deployment.

Incident Response

Incident Response Plan is a service that allows the ITS Security Operations team members to identify, respond to and report a data security concern.

IP Address Request

New static IP address or change to static IP address.


The Kamiak cluster consists of a collection of cutting edge computers, or nodes, all connected by a high speed local network.

Layer 2 (10G) Connection

10 Gig Connection between ITS equipment and customer equipment.

Layer 2 (1G) Connection

1 Gig Connection between ITS equipment and customer equipment.

Log Source Onboarding

This service is used to add logs to Central Log Monitoring.

Mailman Lists

Distribution listserv's enabling group communication through email.

Managed Account Request Form

In Office365, a Departmental Account is now created as a Shared Mailbox with one primary owner (by default this is the requestor unless otherwise specified). Once the mailbox is created it will automatically appear as an additional mailbox in your Outlook Client. There is no longer a need for a password.

Managed Server Support

Microsoft Departmental Software

Access to Microsoft Share.


Collection of openware products from Internet2 providing Identity and Access Management services.



Student information system designed to provide business functions and processes for Students, Faculty, and Staff.

Network ID Creation

The process for creating a User ID (NID). This could be for a student, affiliate, employee or Friend ID (FID). Third Party Access (TPA) for Parents/ Guardians uses the FID creation process.

OBIEE (Oracle Business Intelligence Enterprise Edition)

Student data warehouse offering reporting, query and analysis, and enterprise information management.

Office 365 Exchange Online

Exchange Online is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications.

Office 365 Office Online

Office Online is a service that allows you to edit Word, Excel, and PowerPoint documents and use OneNote online via a web browser. This includes collaborate editing using real-time co-authoring.

Office 365 OneDrive for Business

OneDrive for Business is a cloud service for all active students, faculty and staff associated with their WSU Network ID, where you can store, share, and sync your files. You can update and share your files from any device with OneDrive for Business.

Office 365 PowerBI

Power BI for Office 365 is a business intelligence (BI) tool used to gain insights and visualizations from data.

Office 365 ProPlus

Office 365 ProPlus is the suite of Microsoft Office products that can be installed on up to five PCs or Macs, five tablets, and five phones per user. The software available includes: Word, Excel, Outlook, PowerPoint, OneNote, Skype for Business (plus Publisher and Access for Windows PC systems).

Password Reset

Site to allow users to manage the security of their network ID.

Phone Connection (Non-Standard)

Phone connection offered to external or self-supporting units.

Phone Instruments

New phone equipment purchase.

Phone Tree


ProofPoint is an email protection service to protect against spam, malware, and other by controlling, filtering, and providing insight and visibility into email communication threats.

ReachMe Anywhere

Sans Fonts

WSU brand-standard fonts.

Schedulable Location Request

Location accounts are used when a department needs to monitor and manage a conference room or other public locations in their area.

Schedulable Resource Account

Resource accounts are used when a department needs to manage a resource such as a laptop, projector, or vehicle.

Second Number

Security Engineering & Architecture Consulting

Custom services built upon request.

Self-Service Email Forwarding

Self-service and Crimson Service Desk customization options for Email forwarding service.

Server Backup

Server Hosting

Service Level Agreements

Agreements to provide service, consulting, and potential ongoing support for agreed upon services between central WSU ITS and other WSU units/departments.


SharePoint is a web platform that can be used to store, organize, share, and access information from any device.

SharePoint Departmental Business Forms

ITS SharePoint Business Departmental Forms is an application that allows departments to manage purchase requests, employee leave and overtime forms, travel forms, departmental equipment, and a master calendar.

Sharepoint Forms

Request the ITS Business Forms service

Single In-Box

Single In-Box

Splunk Access Request

Request access to the Splunk service.

SPSS Statistical Software

SPSS statistics is an integrated family of products that helps to address the entire analytical process from planning and data collection to analysis, reporting and deployment

SSL Certificates

This SSL certificate service allows subscribed customers to request and obtain SSL certificates of three different types.

SSO & Federation

WSU ITS provides Single Sign-on (SSO) Federation services for WSU departmental IT Professionals. The supported service is cloud-provided by Okta. With this service, you can securely authenticate each person that comes to your web application, which is called a Service Provider.

Vendor Contract Review

Compliance and risk review for technology contracts and services.

Virtual Server Hosting

Voicemail (Associated with physical equipment: not message only service)

Build/modify/delete the messaging function of WSU phone system. Billable only if the voicemail box was not requested on initial phone setup.

Voicemail (Message-Only Service)

Build/modify/delete messaging function. Does not require or include physical equipment set up.

VoIP Phone Feature Changes, Additions, or Custom Options

VoIP Phone feature changes, additions, or custom options requested after initial purchase. Standard features offered with initial phone purchase include single inbox messaging, reach me anywhere, restricting/unrestricting long distance access, etc.

Vulnerability Scanning

This service provides for the identification of vulnerabilities via vulnerability scanning, patch releases, configuration review, and compliance.

Wireless Guest Account (SSID)

Can be requested at CUB Info Desk or Visitors Center.

Wireless Site Survey

Perform site survey to determine wireless coverage in a specific location.

Wireless Support & Engineering

Wireless engineering and planning.

WSU Phone Number

WSU Wireless (SSID)

Access to WSU wireless network (available across multiple campuses).

Washington State University