Information Technology Services
Administrative and Business
Communication / Collaboration
Teaching and Learning
ITS Service Listings
SharePoint is a web platform that can be used to store, organize, share, and access information from any device.
Request the ITS Business Forms service
Cancel Phone / Directory Services
Department request to cancel all assigned services for specific phone/directory.
Change Assigned Budget
Department request to update billing information for specific services.
Departmental Alias Request Form
Departmental Alias Request Form
Directory Name/ Caller ID Change
Department request to update directory information for specific phone (re-assign).
Phone Connection (Non-Standard)
Phone connection offered to external or self-supporting units.
New phone equipment purchase.
Schedulable Location Request
Location accounts are used when a department needs to monitor and manage a conference room or other public locations in their area.
Schedulable Resource Account
Resource accounts are used when a department needs to manage a resource such as a laptop, projector, or vehicle.
Voicemail (Associated with physical equipment: not message only service)
Build/modify/delete the messaging function of WSU phone system. Billable only if the voicemail box was not requested on initial phone setup.
Voicemail (Message-Only Service)
Build/modify/delete messaging function. Does not require or include physical equipment set up.
VoIP Phone Feature Changes, Additions, or Custom Options
VoIP Phone feature changes, additions, or custom options requested after initial purchase. Standard features offered with initial phone purchase include single inbox messaging, reach me anywhere, restricting/unrestricting long distance access, etc.
Cable (Jack) Termination
Installation of a wall jack that provides the final required hardware access to set up ethernet and/or phone services within a room.
Data Connection (Non-Standard)
Data connection offered to external or self-supporting units.
Configuration: activation, modification, or deactivation of ethernet services.
Fiber splicing and fiber termination including testing and certification of the fiber.
Wireless Guest Account (SSID)
Can be requested at CUB Info Desk or Visitors Center.
WSU Wireless (SSID)
Access to WSU wireless network (available across multiple campuses).
Email and Calendaring
Exchange is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications. WSU will transition exchange users to Office 365 during summer 2017.
Distribution listserv's enabling group communication through email.
Managed Account Request Form
In Office365, a Departmental Account is now created as a Shared Mailbox with one primary owner (by default this is the requestor unless otherwise specified). Once the mailbox is created it will automatically appear as an additional mailbox in your Outlook Client. There is no longer a need for a password.
Office 365 Exchange Online
Exchange Online is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications.
ProofPoint is an email protection service to protect against spam, malware, and other by controlling, filtering, and providing insight and visibility into email communication threats.
Self-Service Email Forwarding
Self-service and Crimson Service Desk customization options for Email forwarding service.
Phone & Voice
Washington State University
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ITS Employee Recognition
IT Executive Board
IT Strategic Advisory Committee (ITSAC)
ITS Organization Chart
ITS Holiday Party 2019
Cyber Security Awareness 2019
Cyber Security Awareness 2018
Cyber Security Awareness 2017
Employee Recognition Picnic 2019
Employee Recognition Picnic 2018
Thank You Reception 2018
Holiday Party and Awards 2017
ISNOC Ribbon Cutting 2017
Current ITS Projects
Crimson Service Desk
Enterprise Systems Group
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25Live Class & Event Scheduling
Adobe Creative Cloud
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Query and Reporting Tools
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ESG Web Services
Imaging Account Request
myWSU - Student Information Systems
Third Party Access
Role Based Networking
Service Level Agreements
Software Site Licenses
Telephone Product Information
WSU Guest Wireless
Zoom Video Conferencing
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ITS Customer Center