Information Technology Services
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ITS Service Listings

Collaboration

Sharepoint

SharePoint is a web platform that can be used to store, organize, share, and access information from any device.

Sharepoint Forms

Request the ITS Business Forms service


Communications

Cancel Phone / Directory Services

Department request to cancel all assigned services for specific phone/directory.

Change Assigned Budget

Department request to update billing information for specific services.

Departmental Alias Request Form

Departmental Alias Request Form

Directory Name/ Caller ID Change

Department request to update directory information for specific phone (re-assign).

Phone Connection (Non-Standard)

Phone connection offered to external or self-supporting units.

Phone Instruments

New phone equipment purchase.

Schedulable Location Request

Location accounts are used when a department needs to monitor and manage a conference room or other public locations in their area.

Schedulable Resource Account

Resource accounts are used when a department needs to manage a resource such as a laptop, projector, or vehicle.

Voicemail (Associated with physical equipment: not message only service)

Build/modify/delete the messaging function of WSU phone system. Billable only if the voicemail box was not requested on initial phone setup.

Voicemail (Message-Only Service)

Build/modify/delete messaging function. Does not require or include physical equipment set up.

VoIP Phone Feature Changes, Additions, or Custom Options

VoIP Phone feature changes, additions, or custom options requested after initial purchase. Standard features offered with initial phone purchase include single inbox messaging, reach me anywhere, restricting/unrestricting long distance access, etc.


Conferencing

Skype for Business

Skype for Business lets you connect with anyone, anywhere, on any device using instant messaging and voice and video conferencing allowing for collaboration and communication across multiple locations. Information and Create a PIN for a Skype for Business users provided in linked page.


Connectivity

Cable (Jack) Termination

Installation of a wall jack that provides the final required hardware access to set up ethernet and/or phone services within a room.

Data Connection (Non-Standard)

Data connection offered to external or self-supporting units.

Ethernet Connection

Configuration: activation, modification, or deactivation of ethernet services.

Fiber Splicing

Fiber splicing and fiber termination including testing and certification of the fiber.

Wireless Guest Account (SSID)

Can be requested at CUB Info Desk or Visitors Center.

Access to WSU wireless network (available across multiple campuses).


Data Services
Network

Fiber Leasing

Fiber Leasing

Fiber Termination/Patching

Fiber Termination/Patching

Horizontal Copper Lease

Passive Optical (GPON)

Passive Optical (PON) Change

Passive Optical (GPON) Change

Passive Optical (PON) Change


Email and Calendaring

Exchange

Exchange is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications. WSU will transition exchange users to Office 365 during summer 2017.

Mailman Lists

Distribution listserv's enabling group communication through email.

Managed Account Request Form

In Office365, a Departmental Account is now created as a Shared Mailbox with one primary owner (by default this is the requestor unless otherwise specified). Once the mailbox is created it will automatically appear as an additional mailbox in your Outlook Client. There is no longer a need for a password.

Office 365 Exchange Online

Exchange Online is a messaging platform that provides email, scheduling, and tools for custom collaboration and messaging service applications.

Office 365 Modern Group Creation

Office 365 Groups is a service that works with the Office 365 tools you use already so you can collaborate with your teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email.

ProofPoint

ProofPoint is an email protection service to protect against spam, malware, and other by controlling, filtering, and providing insight and visibility into email communication threats.

Self-Service Email Forwarding

Self-service and Crimson Service Desk customization options for Email forwarding service.


Phone & Voice

ACD Agent

Call center agent. Automatic Call Distribution (ACD) Agent or Supervisor extension. Cannot be a shared line.

ACD Pilot

Incoming call will be routed to assigned group phone numbers. Cannot be on physical device.

Analog Phone Service

Analog line for Fax/Alarms/Etc.

Hunt Pilot

Incoming call will be routed to assigned group phone numbers. Cannot be on physical device.

Phone Tree

Automated menu driven calling system.

ReachMe Anywhere

Set up WSU phone to ring to a private phone number

Second Number

Alternate number to your primary line.

Single In-Box

Voicemail is sent to WSU email account as an audio file within an email.

Virtual Number Only. No physical device.  Direct to announcement or voicemail.

WSU Phone Number

WSU issued phone number assigned to state wide office's VOIP phones.


Washington State University